Returns & Refunds

If you are a consumer, you have 14 calendar days to withdraw from the purchase without giving a reason, under Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users).

The period starts on the day you, or a third party designated by you other than the carrier, take physical possession of the goods.

To exercise this right it is enough to send us, before the 14 calendar days expire, an unequivocal statement of your decision to withdraw: an email to info@magneticcanarias.es with your order number and the items is sufficient.

Where withdrawal applies, you may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. You may be liable for any diminished value resulting from handling beyond what is necessary for that purpose.

Please return the goods complete, with any accessories and preferably in their original packaging. We recommend using a tracked shipping service: a return is only considered received once the parcel reaches us.

After notifying us of your withdrawal, you must send the goods back without undue delay and in any event no later than 14 calendar days from the date on which you communicated your decision.

Under Spanish consumer law, the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

This exception is assessed product by product and only applies where those circumstances genuinely arise. The mere fact that an item has been opened does not in itself exclude withdrawal if the product does not fall within that exception.

If we consider that a returned item falls within this exception, we will explain our reasons to you.

Where you withdraw, you bear the direct cost of returning the goods; we inform you of this before purchase through these terms.

If the product is faulty, damaged, incorrect or otherwise covered by the statutory guarantees of conformity, we bear the applicable return costs.

Please check your order on arrival. We encourage you to contact us at info@magneticcanarias.es within 48 hours of delivery, with photos of the product and the packaging, if an item arrives damaged, defective or is not what you ordered — that way we can resolve it faster.

This is a recommendation, not a cut-off deadline, and it does not limit your statutory consumer rights regarding defective, non-conforming or incorrect goods.

We will provide the appropriate remedy (replacement, repair, price reduction or termination with a refund), including shipping costs where applicable.

The 14-calendar-day right of withdrawal is separate from, and additional to, your statutory rights in the event of a lack of conformity of the goods under Royal Legislative Decree 1/2007.

In the case of new goods, the seller is generally liable to the consumer for any lack of conformity that becomes apparent within three years from delivery of the goods, unless the seller proves otherwise, subject to the conditions and rules established by applicable law.

So even if the withdrawal period has ended or does not apply to a particular product, you keep any statutory rights you have if the product does not conform to the contract.

Following a valid withdrawal, we will reimburse all payments received from you, including the cost of the standard delivery option you chose. If you expressly chose a delivery option more expensive than the least expensive standard delivery available, we are not required to reimburse that additional cost.

The refund will be made using the same payment method used for the original transaction, unless we expressly agree another method with you and it involves no cost to you.

We may withhold the refund until we have received the goods back or until you supply proof of having sent them back, whichever occurs first. We will process the refund without undue delay and in any event within 14 calendar days.

How quickly it appears in your account depends on your bank or payment provider.

For any return, email info@magneticcanarias.es with your order number, the item and the reason. You can also call +34 612 437 184. We will send you the return instructions and the exact address to send the goods to by email.